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Exchange & Refund Policy
Q. What is your return policy?
A.
Currently we only offer exchanges. The following rules apply to any
exchange/refund. ABSOLUTELY NO RETURNS will be accepted ON EARRINGS, per state health regulations.
~In the event that we can not make you happy in any way and you insist on a refund the following conditions apply:
~Contact us (via email) for an exchange authorization number within 7 days of receiving your order. (We feel that our items are clearly pictured, clearly stated and described and that 3 days is plenty of time to discover if your order will fit your needs or not)
~
Buyer pays shipping of exchange order. Unless we messed up and
sent the wrong order. If this is the case we will reimburse your
shipping costs only after we have received the order back.
~Order
MUST be unused and in the same perfect condition you received
it in. Any items damaged in the return shipping will not be
credited.
~Order MUST be Insured and post marked within 48 hours of receiving the Return Authorization Number. We insure your order when we mail it out and we expect it to be insured when its sent back. We will not issue any money back on any order that is lost in the mail that was not insured. If it is insured and it gets lost then the post office will be responsible for the lost order.
~We will email you when we have received your order back. We will contact you in regards to your exchange order.
**IF
ANY ORDER IS RETURNED WITHOUT CONTACTING US FIRST For a Return
Authorization number, we will charge a 15% restocking fee** ,and you will have store credit with us.
Q. What if there is a problem with my order?
A.
Email us immediately at uniquegftsnmore@yahoo.com. Please give us
your order number and your full name. Please tell us exactly
what is wrong with your order. If an item is defective, we will
replace it. If item we sent you the wrong item by mistake, we will
reship the correct order. We work very hard to make sure these
mistakes do not occur but we are human and do occasionaly make
errors.
Thank you for your questions, we appreciate hearing from our customers.
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