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Q. Is your site secure? How can I pay for my order?
A. YES!!! We use paypal for processing our online payments. We also accept money orders and cashiers checks. Orders paid with paypal, money orders or cashiers checks will be mailed when the payment is received or cleared. Our checkout is secure.
Q. Do I HAVE to have a paypal account to shop with you?
A. No you do not have to have a paypal account. You can pay us securely with your debit card or your credit card. On the payment page there are two options, paying with your credit/debit card or sign into paypal.
Q. Do you have wholesale discounts?
A. We now discount by amount of order. The more purchased,the more you save. Discounts are automatically calculated in the cart.
Q. Do you have minimum purchase requirements?
A. No minimum purchase amount required.
Q. What shipping Methods do you use?
A. We use USPS First Class or USPS Priority Shipping, Express, or UPS.
Q. What does the shipping cost cover?
A. Shipping costs cover actual postage, Insurance for ALL US orders, Delivery Confirmation, and our shipping supplies. Please notify us if your order does not arrive within 21 business days once you have received your delivery confirmation number. Sat, Sundays and Holidays are not considered business days. Currently orders shipped outside the US can not be insured. Any order that is MIA for at least 21 business days will be considered lost and will replaced or refunded.
Q. How soon will my paid order ship out?
A. All paid orders will be processed and shipped within 12-48 hours from receiving cleared payment.
Q. How long do back orders or a prepaid custom order take?
A. Back orders or prepaid custom orders usually only take 1-3 weeks to fill.
Q. I have seen an ebay store that has the same name and some of the merchandise is identical, are the two related?
A. YES, We own both the ebay and the webstore Extenders R Us.
Q. Why should I buy here and not on ebay?
A. We have many items in our website that are not in our ebay store. Most of our items here that are also on ebay are lower cost than on ebay. We can no longer give quantity discounts on ebay but HERE we can and it is already set up for quantity buying to save you money. Every order done through our website will be insured, not all orders on ebay are covered by insurance. Website orders are given top priority.
Q. What is your return policy?
A. please see: http://chainextenders.com/pages/Refunds.php
Q. What if there is a problem with my order?
A. Email us immediately at uniquegftsnmore@yahoo.com. Please give us your order number and your full name. Please tell us exactly what is wrong with your order. If an item is defective, we will replace it. If item we sent you the wrong item by mistake, we will reship the correct order. We work very hard to make sure these mistakes do not occur but we are human and do occasionaly make errors.
Q. Do you have a catalog that you can mail out to me?
A. You can now print a catalog right from your own computer and printer. Simply click the "print catalog" link on the left hand side under the Home category (toward the bottom). You have to be on the home page for this to be seen.
Thank you for your questions, we appreciate hearing from our customers.
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